Frequently Asked Questions
Learn how to take care of your jewelry and more with answers to your questions about Atelys Jewelry.
What can I expect from the quality of Atelys Handcrafted Jewelry?
The name says it all. Atelys Handcrafted Jewelry is all about everything handmade. The necklaces, bracelets, rings—a lot of thought goes into each design, and a lot of time and effort goes into crafting each piece from beginning to end.
Because each piece of jewelry is crafted by hand, you are bound to find imperfections. With our sterling silver metal-stamped jewelry, for example, each character is hand stamped individually, therefore the letters may not be perfectly even. They will have slight variation in spacing, depth and alignment.
These should not be seen as defect. We embrace the beauty of imperfection, and we’re proud that each piece is unique.
How long does it take to get my jewelry?
Personalized jewelry is made to order, handcrafted with love, right here in Providenciales, Turks and Caicos. Please allow 1-3 weeks to finish your jewelry. Contact us if you need it faster and we will do our best to accommodate you.
Can you ship internationally, how long does shipping take?
Yes we do, but because shipping costs from the Turks and Caicos Islands are so high, we only ship once or twice a month. If you’re interested in ordering something to be shipped outside of Turks and Caicos, please contact us first to find out when it will be received and to arrange earlier shipping.
Care and Cleaning of your jewelry
All sterling silver naturally tarnishes, and there are many different factors: exposure to water, cosmetics, hair products,lotions, etc.
These elements might cause your piece to tarnish faster than others. Storing your jewelry in an airtight plastic baggie can help prevent tarnishing.
We strongly recommend removing your jewelry when showering or swimming. To clean your piece we recommend using a small polishing cloth